Job Listing: Branch Channels Officer

Full-time Position

Deadline: 18/03/2024

Join KCB Bank Uganda Limited as a Branch Channels Officer, responsible for driving digital channels and ensuring effective communication with Agent Banking and Card Business Managers.

Duty Station: Kampala

Key Responsibilities:

1. Review and update new/existing Agent Banking and merchant business networks.
2. Manage agent and merchant network development, communicate strategies, and address complaints.
3. Participate in the selection and recruitment of new agents/merchants, providing feedback on files.
4. Support and deliver training to agents/merchants, ensuring compliance with operational guidelines.
5. Communicate new initiatives to agents/merchants, promoting retention and customer awareness.
6. Ensure agent liquidity, managing forecasting and delivery processes in collaboration with Agent Banking Manager.
7. Drive sales optimization, aiming for growth in transactions and promoting the use of digital platforms.
8. Support agents/merchants with daily visits, providing tools, branding, and ensuring compliance with policies.
9. Train agents on account opening and create awareness of services offered at agent touchpoints.

Academic and Professional Skills:

1. Experience in developing and supervising a network of agents/merchants.
2. Proven success in report writing and sales lead maintenance.
3. Strong communication skills (oral and written).
4. Analytical and numerical skills, including the ability to interpret financial reports and analyze trends.
5. Knowledge of IT and Microsoft packages.
6. People management skills with a customer-centric focus.

Application Process:

• Apply here before the deadline.

Note:

• Experience in sales and network development is essential.
• Only shortlisted candidates will be contacted.