Job Title: Pinnacle Banker (3 Customer Service Job Vacancies)

Organisation: DFCU Bank

Duty Station: Kampala, Uganda

Reports to: Branch Manager

About Us: DFCU Bank is a rapidly expanding commercial bank that offers a diverse range of innovative products and services. Originally established by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda, DFCU Limited aimed to support long-term development projects. Over the years, it has grown with additional partners such as DEG (Germany) and the International Finance Corporation (IFC), each holding a 25% stake in the company.

Job Summary: Reporting to the Branch Manager, the Pinnacle Banker will play a crucial role in expanding market share and revenue by delivering proactive and efficient personal relationship banking services to a portfolio of High-Net-Worth clients.

Key Duties and Responsibilities:

• Manage relations with the High-Net-Worth portfolio to drive business growth and achieve relationship management targets.
• Evaluate loan applications to ensure they meet credit requirements and standards, returning those that do not meet specifications for follow-up.
• Grow revenue and deposits within the High-Net-Worth customer segment.
• Initiate credit applications for new and existing customers, ensuring timely completion and submission for approval.
• Identify opportunities for cross-selling and recommend new products to High-Net-Worth customers to increase product penetration.
• Conduct regular face-to-face customer visits, site inspections, and recognition initiatives, maintaining updated call reports for each visit.
• Verify customer documents for account opening, facilities, and other instructions according to established procedures.
• Provide timely notification to customers regarding loan approvals/declines and offer alternative options to enhance customer satisfaction.
• Identify potential areas of concern or fraud and develop appropriate remedial processes.
• Monitor portfolio performance to maintain acceptable levels of PAR (Portfolio at Risk) and NPA (Non-Performing Assets) to mitigate losses.
• Manage credit and operational risk in account opening and loan processing to prevent fraud and losses.
• Onboard new customers on quick banking and promote other service channels.
• Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and suspicious transactions reporting regulations.

Qualifications, Skills, and Experience:

• Bachelor’s Degree.
• Minimum of 3 years of banking experience, with at least 2 years in frontline roles.
• Strong sales, networking, and relationship management skills.
• Proficiency in credit principles and guidelines.
• Exceptional product knowledge with the ability to propose investment options.
• Analytical skills to assess business risk.
• Ability to manage a diverse portfolio of customers with varying business needs.
• Understanding of both business and personal banking.
• Excellent interpersonal, negotiation, and communication skills.
• Problem-solving abilities and customer-centric approach.
• Motivated, flexible, and able to work under pressure.
• Ability to convey information clearly and effectively.

How to Apply: If you meet the requirements outlined above, please submit your application along with a detailed CV, including your current position and copies of relevant academic and professional certificates (University Transcript, O & A level) to the email address provided below:

Vacanciesbank@dfcugroup.com

Deadline for applications: 29th April 2024