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Job Opportunity: Lead- Infrastructure and End User Support Uganda

Company: Old Mutual

Job Type: Full-time

Industry: Insurance

Category: Admin & Office

Deadline: Friday, May 17, 2024

Duty Station: Kampala, Uganda,

Summary:

Date Posted: Thursday, May 09, 2024

Base Salary: Not Disclosed

Job Description:

As the Lead for Infrastructure and End User Support at UAP-Old Mutual Uganda LTD, you will provide hands-on technical leadership to ensure the smooth functioning of our IT operations. This role encompasses managing and supporting end-user devices, servers, network infrastructure, telephony, and overseeing the help desk team.

Key Responsibilities:

• Collaborate with the Country ICT Manager to define team-specific objectives.
• Oversee and maintain all computer infrastructure components such as laptops, network devices, telephony systems, and servers.
• Conduct regular hardware and software audits to ensure compliance with licensing and IT policy standards, particularly regarding security.
• Lead and supervise the in-country help desk team, serving as the primary contact for all IT-related issues.
• Monitor and uphold performance standards outlined in Service Level Agreements (SLAs) for infrastructure, end-user support, and help desk operations.
• Provide support for Call Center Telephony Services and associated software and hardware.
• Identify and implement initiatives to optimize costs and enhance operational efficiency.
• Communicate effectively regarding support-related activities to stakeholders.
• Oversee capacity management and proactively monitor the production environment.
• Maintain an up-to-date IT asset register.

Required Knowledge and Experience:

• Bachelor’s degree in IT or related field, with a minimum of 3 years of relevant experience.
• Strong leadership abilities.
• Proficiency in network routing and switching.
• Certification in CCNA, ITIL, or other IT support, cybersecurity, or networking fields is advantageous.

Key Skills:

• Call Center Management
• Capacity Planning
• Cybersecurity
• End User Support
• ICT Policies
• Network Infrastructure Management
• Networking Hardware
• Proactive Monitoring

Education: Bachelor’s Degree in Information Technology (Required)

Work Hours: 8 hours per day

Experience: Minimum 36 months

How to Apply:

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