Job Opportunity: Telesales Representative at ENGIE Energy Access

Company: ENGIE Energy Access

Type: Full Time

Industry: Consulting

Category: Sales & Retail

Deadline: Wednesday, May 15, 2024

Duty Station: Within Uganda, East Africa

Summary: Are you passionate about entrepreneurship, renewable energy, and financial inclusion? ENGIE Energy Access is seeking dynamic and disciplined Telesales Representatives to join our team. As a Telesales Representative, you will play a crucial role in customer acquisition and onboarding, ensuring exceptional customer experiences.

Responsibilities:

• Pitch Engie products to the target market for customer base growth
• Market products and generate sales leads
• Acquire new customers over the phone
• Provide top-notch customer onboarding
• Educate customers about product use, installation, and payment methods
• Interpret Loan Agreements for customers to ensure understanding
• Drive revenue generation through sales and repayment
• Cross/up-sell to existing customers
• Deliver positive customer experiences in all interactions
• Maintain high customer satisfaction levels
• Report any suspected fraud or issues to management
• Escalate unresolved issues to the Call Centre team lead
• Adhere to standard operating procedures and safety practices

Product Knowledge:

• Learn all product details, specifications, prices, and capabilities
• Provide accurate product information to customers
• Demonstrate an in-depth understanding of customer finance agreements
• Continuously improve product knowledge and customer service skills

Sales / Cross Selling:

• Identify new sales leads through rapport with existing customers
• Communicate leads to the sales team
• Cross-sell to existing customers

Additional Duties:

• Perform other duties assigned by the line manager

Knowledge and Skills:

• Computer literacy
• Strong interpersonal, verbal, and written communication skills
• Ability to work independently or in teams
• Critical thinking and problem-solving abilities
• Influencing and negotiation skills
• Flexibility to work under pressure
• Desire to learn and adapt to new ideas
• Passion for bringing renewable energy to Ugandans
• Uphold ENGIE values of honesty and integrity
• Willingness to build and grow the customer base

Qualifications:

• Bachelor’s degree or Diploma in any relevant field

Language(s):

• Must speak Luganda and any of the following languages:
  • Lusoga
  • Lumasaba
  • Ateso, Kumam
  • Kupsabiny
  • Lugbara

Technology:

• Proficient in computer skills

Experience:

• No specific requirements

Work Hours: 8 hours/day

Application Procedure: Interested and qualified candidates,

Apply Here