Vacancy Title: Senior IT Assistant

Type: Full-time

Industry: Nonprofit and NGO

Category:Computer & IT

Organization: UNHCR

Location: Within Uganda, Kampala

Deadline: Friday, May 17, 2024

Summary: Date Posted: Friday, May 03, 2024

Base Salary: Not Disclosed

JOB DETAILS:

Organizational Setting and Work Relationships: The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

Duties:

• Implement set standards for applications that meet the needs of the users and support overall Information and Communication Technology.
• Monitor and maintain LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
• Assist with new installations and routine maintenance tours of ICT equipment.
• Ensure quick ICT problem recovery and regular system backups.
• Assist with software package installations, basic repair/maintenance of computer hardware, HF and VHF equipment.
• Train UNHCR staff on email system and utilization of VHF handhelds, telephone system.
• Maintain ICT equipment inventory and track movements.
• Draft mails and memoranda on ICT matters.
• Assist in drafting technical documentation on radio equipment operating procedures.
• Certify invoices and delivery notes for payment.
• Evaluate needs for upgrading and replacing ICT equipment to meet UNHCR standards.
• Select efficient and economic means for message transmission, considering nature and priority of communications.
• Perform administrative duties within assigned competence.
• Decide on appropriate resolution to incidents and escalate when necessary.
• Support risk identification and management, seizing opportunities impacting objectives.
• Perform other related duties as required.

Minimum Qualifications:

• G5 Level: 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher.

Relevant Job Experience:

• Essential: Relevant experience in the ICT field.
• Desirable: Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills:

• Essential: IT-Computer Literacy

Language Requirements:

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Work Hours: 8 Experience in Months: 24 Level of Education: Bachelor Degree

To apply, interested and qualified candidates should apply through the link below:

Apply Here: