Job Listing: Business Systems Administrator at TrueNorth

Company: TrueNorth Consult Ltd
Website: Link
Type: Full-time
Industry: Consulting
Category: Admin & Office

Deadline: Saturday, May 4, 2024
Duty Station: Within Uganda, East Africa

Summary:
Date Posted: Friday, April 26, 2024
Base Salary: Not Disclosed

Job Title: Business Systems Administrator
Reports To: Finance Controller

Service Dimensions:

• Based in Kampala with missions in Uganda and Tanzania.
• Interaction with all EACOP Ltd end users (estimated 500 at peak).
• Coordination with IST, Finance, and HR departments across Uganda and Tanzania.
• Management of two Saas Business Systems (Workday and FIS) and one external Application Maintenance Support (Workday).

Activities:

Business Support:

• Provide Tier 0 and Tier 1 support for Workday and FIS.
• Manage Knowledge Database, User documentation, and FAQs.
• Supervise ticket intake and queue assignment.
• Pre-script standard incident resolution.

Deployment & Upgrade (Workday):

• Assist in future deployment of Workday modules.
• Manage integration with other business systems.
• Open Business cases in Workday Community for identified issues.
• Follow system evolutions and SaaS application upgrades.

Systems Management (Workday and FIS):

• Ensure system quality, performance, and availability.
• Follow data integrity and conduct business reviews.
• Implement KPIs to monitor and improve activity.

Other Responsibilities (Workday and FIS):

• Guarantee maintenance of overall applications operations’ quality and performance.
• Coordinate the EACOP “Key-users” network.
• Manage budget related to Workday, FIS, and AMS.
• Ensure compliance of datasets with standards.

H3SE Roles and Responsibilities:

• Demonstrate continuous commitment to EACOP Ltd H3SE standards.

Context and Environment:

• Actively participate in the successful operation of both systems for EACOP Ltd.

Accountabilities:

• Assist in defining and modeling business needs and propose innovative solutions.
• Operational responsibility in service delivery.

Qualifications:

• Bachelor’s degree in Information Technology.

Experience:

• 8 to 10 years’ experience in technical specialty.
• Proficiency in business systems / ERPs.
• Finance background and experience is a plus.

Skills:

• Ability to organize and manage priorities.
• Strong interpersonal skills, fluency in English.
• Creative with proposals for performance improvement.

Work Hours: 8
Experience in Months: 96
Level of Education: Bachelor Degree

Application Procedure:
Submit your cover letter and CV to oil.gasjobs@truenorthafrica.com with subject line “Business Systems Administrator” by May 4, 2024.
All application documents must be in either PDF or MS Word format.

Join TrueNorth and contribute to shaping the future of business systems administration in Uganda and beyond!